Vilkår for Brug
Agreements are concluded in Danish.
These terms of sale and delivery apply to purchases made at www.daylobrand.com .
Daylobrand.com is owned by Daylofashion ApS.
Email: support @daylobrand.com
Right of withdrawal
The right of withdrawal only applies to private consumers who shop via www.daylobrand.com. .
Companies have no right of withdrawal.
Payment & Delivery
We accept payment via PayPal and bank transfer.
The amount is only deducted when the item is shipped.
If you have ordered multiple items and one of them is on backorder, the amount for that item will only be deducted when it is shipped.
All prices are shown in local currencies.
Shipping method is selected at checkout and a fee may apply depending on the payment method.
We strive to ship your order within 2 business days.
We offer pickup at parcel shops and delivery worldwide.
If you do not pick up your package from the parcel shop, you are responsible for the return and reshipment costs.
Right of withdrawal
You have the right to cancel your purchase without giving any reason within 14 days.
For purchases of one or more items, the cancellation period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), physically receives the item(s).
After the 14 days, we offer a 30-day exchange period, where shipping costs are not refunded and returns cost DKK 49.
If you have ordered multiple items in the same order and we cannot deliver them at the same time, the period starts when you receive the last item.
If the last day of the period falls on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the period is extended to the next weekday.
Refunds
We will refund the amount once we have received and inspected the returned item.
All returns are subject to a fee of DKK 49, as the item must be sent back to our warehouse.
We offer exchanges for individual items, and refunds are processed based on the entire package.
How to cancel your order
To cancel your order, please contact us – via post or email – and state that you wish to cancel the purchase.
Send your message to support @daylobrand.com
The cancellation period is met if the notification is sent before the deadline expires.
Returns & Return Shipping
Goods must be sent or returned without undue delay and no later than 14 days after you have informed us of your cancellation.
The deadline is considered met if the goods are shipped within the 14-day period.
We do not accept items sent cash on delivery or without delivery confirmation.
Refund upon cancellation
In the event of a valid cancellation, we will refund the amount paid excluding shipping costs.
The refund will be made as soon as possible and no later than 14 days after we have received your notice of withdrawal.
We reserve the right to postpone the refund until we have received the returned item or proof of return shipment.
The refund will be made using the same payment method as the purchase, unless otherwise agreed.
No fees are charged for the refund.
Inspection of goods & packaging
You are only responsible for any deterioration in the value of the goods as a result of handling other than that necessary to determine the nature, properties and function of the goods.
You can inspect the item as you would in a physical store, but you may not use it.
If the item has been used beyond the permitted limits, we reserve the right to deduct the depreciation from the refund.
If the item has no commercial value, no refund will be given.
The item must not have been tried on.
It must be returned in its original packaging and securely packed.
You bear the risk of the package until we receive it – so keep the receipt and any tracking number.
Warranty (Right of complaint) – In case of a problem with the product
If the product has defects or deficiencies (eg manufacturing defects), the rules in the Danish Sales Act apply.
You have a 24-month right of complaint, provided that you report the defect within a reasonable time (usually within 2 months).
Read more and find the complaint form on our RMA page.
If the complaint is justified and the item must be returned, we will cover your reasonable shipping costs.
The item must be returned in secure packaging. Keep both the receipt and shipping/tracking information.
Privacy Policy
We respect and understand the importance of privacy on the internet.
We do not share your information with third parties unless necessary to fulfill an order.
We do not sell your name, address, email, payment information or personal data to third parties without your consent.
By using our website, you also agree to our messaging service terms and associated privacy policy.
Ambassador Terms
Ambassadors are responsible for complying with applicable laws regarding undisclosed advertising.
By registering as an ambassador, you consent to DAYLO using content with our products on our platforms - unless otherwise agreed.
Ambassadors are responsible for reporting any income to tax authorities.
Ambassadors under the age of 18 must have consent from a parent or guardian.
There is no mandatory cooperation – if you are under 18, we never require posting, and you can always have content removed.
Discounts are given in good faith that agreed content is shared, but it is not a requirement.
Return policies for ambassadors purchasing at special prices are the same as for regular customers.
The right of withdrawal also includes the option not to share content – nothing is binding.
By participating in giveaways, you consent to receive messages about our ambassador program.
📩 Contact us via Instagram for ambassador discounts or questions.
📧 For assistance: support@daylobrand.com